HubpyAgent: Revolutionising Customer Interaction with Intelligent Communication Solutions

At HubpyAgent, we empower businesses with intelligent communication solutions that redefine customer interactions. Alongside our partners, we offer a state-of-the-art user experience by seamlessly integrating UX, UI, and AI into our proprietary Conversational Technology. This comprehensive solution encompasses the entire lifecycle—from design and development to integration and monitoring—of secure digital interfaces between users and enterprises.

We are actively seeking a local partner within the hospitality and elderly care sectors to tackle significant industry challenges, such as costly call centres, inefficient phone interactions, and front desk management inefficiencies. Together, we aim to revolutionise customer interactions, streamline operations, and extend our impact both nationally and internationally.

Founder’s Statement (Sue)

Founder’s Statement

By leveraging local expertise and tapping into Europe’s rich pool of tech talent, we aim to break this cycle and propel the hospitality industry in Europe to the next level. Our vision is to ensure that Europe not only keeps pace with global innovations but also sets new standards in the industry.

Problem vs. Solution

Key Client Pain Points in Manual Customer Support Across Hospitality and Healthcare

  • High Costs: Maintaining 24/7 support with large teams is expensive.
  • Inconsistent Service: Human errors lead to variable guest and patient experiences.
  • Long Wait Times: Limited staff cause delays and frustration for customers.
  • Resource Drain: Repetitive tasks consume time that could be better spent on guest services and patient care.
  • Poor Data Capture: Manual processes hinder data collection and analysis.

HubpyAgent’s Solutions for Hospitality and Healthcare Customer Support

  • Enhanced Digital Containment: Achieve 60% digital containment, far surpassing the 11% industry standard, ensuring more efficient and automated inquiry handling, whether it’s for hotel reservations or healthcare consultations.
  • Rapid Implementation: Complete projects in just 7 weeks—significantly faster than the industry’s typical 10-15 months—accelerating time to benefit for both hospitality businesses and healthcare facilities.
  • Significant Cost Reduction: Reduce call centre costs by 70%, compared to the industry’s average reduction of 9-11%, leading to substantial savings that can be redirected into improving guest and patient experiences.

Connecting HubpyAgent to the Hospitality Sector

Seamless Guest Experiences: HubpyAgent’s Conversational Technology allows hotels and resorts to offer a 24/7 digital concierge, handling guest inquiries, bookings, and service requests efficiently. By automating repetitive tasks such as room service orders, spa bookings, and FAQs, hospitality businesses can ensure guests receive prompt, consistent, and personalised service, enhancing their overall stay.

Efficient Front Desk Management: With HubpyAgent, hotels can reduce the burden on front desk staff by automating check-ins, check-outs, and billing inquiries. This not only speeds up processes but also frees up staff to provide more attentive, personalised service to guests, which is crucial for building a strong brand reputation in the competitive hospitality market.

Enhanced Data Collection: By capturing and analysing data from millions of guest interactions, HubpyAgent enables hotels to gain deeper insights into customer preferences and behaviour. This data-driven approach allows for more targeted marketing, improved service offerings, and ultimately, higher guest satisfaction and loyalty.

Expanding Impact in Healthcare

Improving Patient Care: In healthcare settings, HubpyAgent’s solutions automate appointment scheduling, patient inquiries, and follow-ups, reducing the workload on medical staff. This allows healthcare professionals to focus more on patient care, ensuring better outcomes and more personalised services.

Consistent Service Delivery: By minimising human errors and standardising responses, HubpyAgent helps healthcare providers deliver consistent, high-quality service across all patient interactions, enhancing patient satisfaction and trust.

Efficient Resource Allocation: The significant cost savings achieved through automation enable healthcare facilities to reallocate resources to critical areas, such as patient care, research, and development, ultimately improving overall healthcare delivery.

Client Key Benefits

  • Cost Savings: Receive a digital contact centre service that costs 20% less than full-time employees.
  • Improved Satisfaction: Immediately enhance customer satisfaction (C-sat) and Net Promoter Score (NPS), crucial metrics in both the hospitality and healthcare industries.
  • Increased Sales: Drive sales growth through more effective customer interactions, such as upselling room upgrades or additional services in hotels.
  • Data Capture: Collect and analyse data from millions of interactions between virtual agents and guests or patients, as shown in detailed dashboards.
  • Brand Reputation: Improve brand reputation by delivering consistent, high-quality guest and patient service.
  • Investor Confidence: If a listed company, announce cost savings over the next three years based on real metrics, boosting investor confidence.

HubpyAgent is committed to transforming customer support across the hospitality and healthcare sectors, making it more efficient, cost-effective, and data-driven. We invite you to join us in revolutionising these industries, ensuring better outcomes for both businesses and their customers.

HubpyAgent：通过智能通信解决方案革新客户互动

在HubpyAgent，我们为企业提供智能通信解决方案，重新定义客户互动。与我们的合作伙伴一起，我们通过将用户体验（UX）、用户界面（UI）和人工智能（AI）无缝集成到我们专有的对话技术中，提供最先进的用户体验。该综合解决方案涵盖了从设计和开发到集成和监控的整个生命周期，确保了用户与企业之间的安全数字接口。

我们正在积极寻求酒店业和老年护理领域的本地合作伙伴，以应对行业中的重大挑战，如高昂的呼叫中心成本、低效的电话互动和前台管理效率低下。我们希望通过合作革新客户互动，简化运营，并在全国乃至国际范围内扩大我们的影响力。

创始人声明（Sue）

创始人声明

通过利用本地专业知识并挖掘欧洲丰富的技术人才库，我们旨在打破这一循环，将欧洲的酒店行业提升到一个新的水平。我们的愿景是确保欧洲不仅能跟上全球创新的步伐，还能在行业中树立新的标准。

问题与解决方案

酒店业和医疗中的手动客户支持的主要痛点

  • 高成本： 维持大型团队的24/7支持费用昂贵。
  • 服务不一致： 人为错误导致客户和患者体验差异。
  • 等待时间长： 人员有限导致客户和患者沮丧。
  • 资源消耗： 重复任务减少了用于客户服务和患者护理的时间。
  • 数据采集差： 手动流程限制了数据收集和分析。

HubpyAgent的酒店业和医疗客户支持解决方案

  • 增强的数字控制： 实现60%的数字控制率，远超行业标准的11%，确保更高效和自动化的查询处理，无论是酒店预订还是医疗咨询。
  • 快速实施： 在7周内完成项目，显著快于行业典型的10-15个月，加快了酒店企业和医疗设施的受益时间。
  • 显著降低成本： 将呼叫中心成本降低70%，相比行业平均降低9-11%，带来可观的节省，使资源能够更好地重新分配，用于改善客户和患者体验。

HubpyAgent与酒店业的连接

无缝的客户体验： HubpyAgent的对话技术允许酒店和度假村提供24/7数字礼宾服务，高效处理客户咨询、预订和服务请求。通过自动化重复任务，如客房服务订单、SPA预订和常见问题解答，酒店业企业能够确保客户获得快速、一致和个性化的服务，提升他们的整体入住体验。

高效的前台管理： 借助HubpyAgent，酒店可以通过自动化入住、退房和账单查询来减轻前台员工的负担。这不仅加快了流程，还使员工能够腾出时间为客户提供更贴心、个性化的服务，这对于在竞争激烈的酒店市场中建立强大的品牌声誉至关重要。

增强的数据采集： 通过从数百万次客户互动中捕捉和分析数据，HubpyAgent帮助酒店深入了解客户偏好和行为。这种数据驱动的方法允许更有针对性的营销，改进的服务提供，最终提高客户满意度和忠诚度。

扩展影响力到医疗领域

改善患者护理： 在医疗环境中，HubpyAgent的解决方案自动化预约安排、患者咨询和随访，减轻了医护人员的工作负担。这使得医疗专业人员能够更加专注于患者护理，确保更好的结果和更加个性化的服务。

一致的服务交付： 通过减少人为错误和标准化响应，HubpyAgent帮助医疗机构在所有患者互动中提供一致的高质量服务，提高了患者的满意度和信任度。

高效的资源分配： 通过自动化实现的显著成本节省，使医疗设施能够将资源重新分配到关键领域，如患者护理、研究和发展，从而提高整体医疗服务的质量。

客户的主要收益

  • 成本节省： 获得比全职员工**低20%**的数字联络中心服务。
  • 满意度提升： 立即提升客户满意度（C-sat）和净推荐值（NPS），这些都是酒店业和医疗行业中的关键指标。
  • 销售增长： 通过更有效的客户互动，推动销售增长，如酒店中的升级销售或附加服务。
  • 数据采集： 从虚拟代理与客户或患者的数百万次互动中收集和分析数据，显示在详细的仪表板中。
  • 品牌声誉提升： 通过提供一致、高质量的客户和患者服务来提升品牌声誉。
  • 投资者信心： 如果是上市公司，基于真实指标宣布未来三年的成本节省，增强投资者信心。

HubpyAgent致力于改造酒店业和医疗领域的客户支持，使其更加高效、具有成本效益和数据驱动。我们邀请您加入我们，共同革新这些行业，确保企业和客户都能获得更好的成果。

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